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The Spirit of Andrews


Customer Support

Customer Support

Working in Customer Support

Led by the Head of Customer Support, this team is focused on identifying the needs of our customers across all Group businesses and ensuring that our service exceeds their expectations.

We do that in a number of ways:

  • Customer satisfaction surveys
  • Complaint handling & monitoring
  • Compliance audits
  • Managing a mystery shopper programme
  • Legal aspects

Customer Support offers a variety of opportunities at all levels. Whatever your role, you can look forward to being part of a friendly, helpful team who are passionate about property and our customers.

Customer Experience Co-ordinator

Customer experience is at the heart of everything we do which makes this a vital role at the heart of our business. Answering colleagues’ queries, managing payments and debt recovery, you’ll also oversee complaints, celebrating good reviews and managing negative feedback in a positive way. It’s a diverse role that requires an organised and confident approach. So to be successful here you’ll need to be friendly, helpful, honest and professional.

Customer Services Assistant

Our busy Customer Support department is home to a dynamic team who rely on efficient systems and processes to enable them to deliver the best customer service possible. So, our Customer Services Assistants enjoy busy, dynamic roles where no two days are the same and there are lots of opportunities to learn and progress. If you can provide efficient secretarial and administrative support, and want to grow your skills and professional expertise with a team leading the way in estate agency, join us.

Search Customer Support jobs and apply. 

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Culture & Values

We work with passion and care, working actively and with energy to excite and enthuse our customers.

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Training & development

We’re passionate about talent and potential, so we put more into helping you get more out.

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Rewards & benefits

Find how just how rewarding it is to work with Andrews, with discounts and perks designed to recognise your hard work.

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